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The following parent education brochures address the most customary topics in paediatric oral health.....
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Here is a breif introduction for you, as a first visitor: 
Download our Brochure for all the information you need to know on your first visit.
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Children under 10 yrs need instruction and reinforcement with cleaning their teeth, this form will guide you to helping your child's teeth stay healthy. |
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Please note that the
standard policy is full payment on the day of treatment at our dental
surgeries. For procedures carried out under general anaesthesia (that is in a
hospital setting), full payment is required in advance at least one week prior
to the operation in order to confirm such a procedure. Emergency bookings will
be dealt with on a one to one basis.
We accept the following types of payments:
- Cash
- Visa, Mastercard, and Bankcard Credit Cards

NB: Please
note that this surgery does not pass merchant fees to our patients.
However, if you require a refund due to cancellation, a 3% surcharge will
apply if payment has been done with a credit card.
- EFTPOS
(Direct Debit Cards)
- Personal Cheques (these require enough time for clearing funds for operations - see above)
Direct Deposit, or electronic funds transfer (EFT) to Account Name:
Dr Eduardo Alcaino- Practice Account,
BSB: 082 330 (NAB Parramatta)
Account
number: 56-825 -7052.
A confirmation fax or email
is also required for internet banking.
Interest Free Finance
Interest free finance
for up to 12 months can be arranged through Care Credit Medical Finance. This
facility is available for clinical procedures above a certain fee. Please
contact our surgery to discuss if this option is available to you.
Finance may be approved in
minutes after completing the necessary forms. Once this transaction is
approved, you may choose one of the following options:
You may also obtain further information on this payment
option by calling 1300 662 273 or by visiting www.carecredit.com.au.
Refund
Policy
Refund policies for this practice are as follows:
- If you have elected to pay a deposit by credit
card (that is, a payment in advance for a procedure not yet performed) and
subsequently you change your mind for whatever reason(s), please be aware
that credit cards payments incur merchant fees to our business. Although a
refund is possible, these fees will be deducted from the initial amount
paid.
- Payments made by cheque will also attract a
management fee of $35 as administrative time needs to be set aside
to deal with your request.
- Cash payments made in advance will not attract
fees if no appointments have been made or the cancellation is done with
more that 24 hours.
- Appointment cancellations within 24 hours may
attract a cancellation fee as it is not always possible to release this
clinical time to another patient.
- As availability for hospital operating time is
limited, a cancellation fee will apply if you cancel your booking with
less than 5 working days from the scheduled date (item no. 949). In
addition, credit card transactions will also attract a 3% management fee
(see above).
- In the case of cancellation due to a medical
reason, provision of a medical certificate is required in order to avoid charges.
Other
Info
Keep your invoice(s)
as you may be eligible to claim a
tax offset on your gross payable tax bill if your "Net Medical
Expenses" exceed AUD$1,500.00 in one financial year. The Medical Benefit Tax Offset
contributes 20% of the net medical expenses exceeding $1,500.00 with no upper
limit. Further information can be found at: www.mediplan.com.au/save.htm
Information on Health Insurances & Dental Fees
Australian Dental Association
Notification on Health Insurance and Dental Fees (A.D.A Newsletter April 2001)
- Unlike
Medicare, dental fees are not subsidized by the Federal Government and
there is no recognized fee schedule
- Fees
have to be set by the dentist to take account of individual costs of
practice, which will vary in different practices
- As
a general rule, a dentist has to pay out approximately 7O% of all fees
received in the overhead costs of running a practice
- If
a practice tries to cut these costs to lower the fees you pay, there is a
danger that the quality of your treatment may be compromised
- The
fees charged in this practice are kept to the standard of a ‘Paediatric
Specialist’ and as low as possible whilst still providing care of the
highest quality
- There
is no comfort in providing cheap dentistry if it means a lower quality of
care for patients
- The
best way to lower your dental costs is to prevent dental decay and disease
in the first place. Brushing and flossing your teeth and regular check-ups
are a relatively inexpensive way to avoid higher costs
When taking out dental cover, you should
be aware that:
- Each
health fund determines what level of rebates it will pay based on its own
commercial requirements (no matter what information on Australian dental
fees, fund representatives may communicate to a claimant)
- An
important aim of some health funds is, quite appropriately, to make
profits for their shareholders as well as to provide rebates for their
customers.
- The
rebates payable on dental fees are unlikely, in most cases, to cover more
than 60% for common dental items and may cover less than half of the cost
of more complex and thus more expensive procedures
- For
some people, these rebates may be of assistance in offsetting some of the
costs of the more expensive procedures but some arrangements may not
always represent value for money for routine dentistry for you and your
family
- If you have a problem with your private dental
insurance, you should contact the fund directly. If you are unable to
reach a satisfactory agreement with your fund, contact the Private Health
Insurance Ombudsman, an independent body formed to help resolve complaints
and provide advice and information. The Ombudsman can be reached on 1800
640 695 or by writing to Suite 1201, Level 12, St Martins Tower, 31 Market
St, Sydney NSW 2000. Fax: 02 9261 5937. Email:
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
The Australian Dental
Association Federal office is continuing to receive complaints from dentists
concerning patients being informed by health fund staff that the main reason
for a low rebate is the particular dentist not adhering to a recommended fee
schedule. In fact such a schedule would be against the law and would be
regarded as anti competitive conduct. The ADA would
appreciate patients notifying them (in writing if possible), if this ever
occurs. Each of our
patients has different dental needs and treatment costs are therefore variable.
After consulting the paediatric dentist you will immediately be provided with a
quote for your child’s full required dental treatment.
If you have any questions about our payment options or
policies, please call our surgery and ask to speak to our practice manager for
further details.
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Most parents want the best for their children and this includes good oral health. Not surprisingly, parents have many good questions about gaining and maintaining the oral health of their children. "Let Me Ask You, Doc" was developed from the questions that parents most frequently asked us over the years..... |
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